Campaign Leads Generation
Payout $5 Per hour
Payout term Net 7
In Australia you must call MVA ( Motor Vehicle Accident)instead of RTA because RTA is one the organization like MOJ in Australia so never use that name.
Most of the campaign is same like UK. Couple of points I need to mention.
1- Client must report Injuries to his Insurance and attend medical.
2- Own GP will provide Medical certificate which then client can claim.
3- Maximum Time limit is up to 2 years and can be up to 3 years if client has proof of medical and if still suffering.
4- Client must be interested in claiming for compensation instead of being forced to claim.
5- Potential in calling Australia will generate more claims than UK PI as its fresh at the moment and centers are dialling UK for years now and people are tired.
Further information on Australian RTA Claims …
1)The Legislation is different in each State, The Above offer is subject to Queensland & new south wales only which represents around 50% of the population,
2) The client must have reported the accident to the Police within 28 Days of the Accident Happening (which is Australian Law) The Good news is with regards to this, is the police will always have the Third Party details submitted to them. so on this note.. it`s important to always get the Police Reference Number from the Client at the outset of the Claim. Or the Police officers Name And Station They are From.
Hi Good Morning/Afternoon! Is this the (Customers Last name Residence)? This is (Agent Name), I am calling from Accident Help Line. We are doing a statistical survey for any household members that encountered any injuries a few years back/ago.
If Yes: What type of accident? If No: End the Call properly
Then ask the person name who were present in car or vehicle that time
Now let me explain you what actually happens at accident helpline, how we help you get you your 100%
Compensation for your injuries.
Initially I got some basic details from you regarding the accident and generate a
Reference number for you that you’ll keep with you for any correspondence you may wish to do with us. I
We will forward your case to my verification department for verification. One of our verification officers
will then give you a call, at a convenient time given by you, to verify all the details that I’ll take from you
Regarding the accident so that there’s no mistake on my part. Once the case gets verified, he’ll then
forward you the documents at your door step on your address. Those documents will contain all the
Information regarding the accident that I took from you right now, for you to read them, sign them and
Send them back to us.
Your part of the job will be done and WE’LL take it on from there! (Use voice Inflection, this can be done
With a big smile on your face!)
We work on a NO WIN-NO FEE basis and provide 100% compensation to our
Clients, nothing will be taken out of your pocket. Whatever compensation you and any passengers qualify
for, it’ll be yours 100%.
That’s all the information that I would require to forward your case to my verification officer.
Note
Before closing your call tell customer that within next 48 hour you will receive a verification call from our department. Ask what is suitable or good time when you available daily
Also ask the customer any reference number which customer like ( it can be some words , name or numeric number ) explain the customer if my verifier will verify your given number then talk with him and he will be the right person otherwise don’t talk , it can be wrong person .
Mention reference on lead’s form when you will send the customer details on top of the page with heading customer reference number
Thank you very much for your time, all we require is your cooperation. Have a great day.
Goodbye.
Recordings
Center will provide the recording of conversation at the request , so keep save every recording
Good Morning (customers name) my name is (agents name).
Can you hear me ok? (wait for customers response)
Great, as a vehicle owner you are entitled to a free insurance quote with a car insurance specialist to see if you can save money on your car insurance.
All we need to know is:
Do you currently have a car insurance policy? (No-continue)
And you are over the age of 18? (yes-continue)
You do have a valid active driver’s license (yes-continue)
Great, looks like we might be able to save you some money. If you have 5 to 10 minutes a specialist can analyze your current insurance to see where they can cut your cost ok? (wait for response)
If you get a money saving quote, would like to switch within the next 0- 3 months?
Thank you so much, I will get the agent on the line for you now who can help you ok. May I transfer you now for your free quote? (yes-continue)
Great, please stay on the line and I’ll transfer you for your free quote. You will hear a brief pause and then a recorded message. Follow the instructions and just stay on the line so a licensed agent can assist you in saving some money.
Recordings
Center will record the call till before transfer and will save every recordings , We can demand any recording on client demand
Campaign Home imp Live Transfer
Payout $15 Transfer if customer stays on Call for 3 mint
Payout term Net 15
This is (agents name) calling from Home Improvements & Remodeling Group.
How are you today?
Your house has been selected to receive a Free, No Obligation PRICING Estimate for Home Improvements such as windows replacement, kitchen cabinet re-facing and even warranty for your home appliances.
**INTERNAL NOTES**
Ok, I just need to verify some of your information:
Your first & Last Name
How soon are you planning to get your Home Improvements work done?
1- Ready Now (OK) (OK)
2- Up to 6 Months 3 To 6 Months (OK) (7th month onwards is not ok)
3- 1 to 3 month (OK)
If the customer is looking for windows (Please confirm if its more than 1 window ) We cannot do just a single window
What is your estimated Budget?
Or No Idea
Thank you very much sir. Now please allow me to quickly transfer your call to one of the contractors. Please stay on the line while I transfer your call
REBUTTALS:
How much that going to cost?
Well the estimate we’re trying to provide you it’s a free no obligation pricing estimate but you have to pay for the improvements by yourself, I’ll have the specialist call you back and provide the estimate on your home improvements.
Where you’re located?
We’re located in New York (). But we’re connected with the top line contractors nationwide
Is it for free?
The estimate we’re trying to provide you that pricing estimate is absolutely free but you’ve to pay for the improvements by yourself.
From where you got my number?
We’ve conducted a survey previously for the home owners, and now we’re trying to help them by providing them the no Obligation pricing estimate on their home improvements.
Details
Campaign : Leads generation
Payout : Dynamic
Payout term : Monthly
Mandatory Auto Finance Free Quote Script:
Hello Mr/Mrs. (last name), My name Is _____ from the Auto loan network. How are you today? We provide a free service for auto dealers nationwide that are willing to extend credit to you, no matter what your credit history is. They would like to provide you a free quote to buy a car. It only takes a few minutes of your time,Do I have your permission to continue in getting Free Auto Loan Quotes? (Answer must be YES, if no, then go to Courtesy Close.)
Ok great, just so you understand, this call is being recorded for quality and training purposes.
Receive consumer information- a to z from given web form
Closing Consent ( Must follow)
“Mr/Mrs. [Customer last name] the phone number you have provided is ###-###-#### and the auto companies need your express permission to contact you so they may give you the free quotes. They may be using emails, SMS, phone calls and prerecorded messages with automatic telephone dialing system at any phone number you provided, even if the number is a wireless number or on any federal or state do-not-call list. Please reply “Yes” to provide your consent.”
(Answer must be YES, if no, then go to Courtesy Close.)
Ok, thank you very much and “Within the next 24 to 48 hours, the auto loan companies will be contacting you to provide you free quotes.
Courtesy Close: Ok thank you very much for your time and have a great day.
All calls must be FTP to server each day.
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Recordings are necessary for every leads
Customer age Should be between 18 to 70
Email address should be real no fake emails
Duplicate and Recycle leads will not accept
Payment will be for accepted leads only
Campaign : Leads generation
Payout : $6
Payout term : Monthly
Hello, Mr/Ms____________, this is ____________ calling from life insurance network. I wanted to let you know that we have recently partnered with one of the country’s leading life insurance firms. They have helped hundreds of thousands of people quickly and easily protect their family with life insurance. Would you be interested in a brief conversation with one of our Life Insurance Specialists to learn how you can save up to 50% on your Life Insurance? (If yes, Continue, No: Close)
I just need to ask you a few quick questions to make sure you qualify for the program. Mandatory Questions:
Few question regarding your medical history
1- May I have your height and weight
2- Do you smoke or drink?
3- Did you ever participate in any hazard activities or felony convictions
4- Do you have any reckless driving or DUI charges in the last 5 years?
5- Has anyone in the family been treated for any serious health issues?
6- Does anyone have any major health conditions? Like cancer , heart problem , diabetic , etc
7- Have you hospitalized in the past 5 years?
8- Do you take any prescription medicine?
9- Do you have any serious health condition or illness?
Now few Question about policy
1- What type of coverage do you want? Like Cash Value, investment, term. universal life , whole life, variable or unsure life
2- What insurance amount do you want? Like 50000$. 100000$. 1250000$ , 150000$ , 200000$ or plus
3- What should be your coverage term? Like annually renewable. 5 year. 10 year , 15 year , 20 year , 25 year or not sure
4- What should be length term of your policy, 10 year? 15 year , 20 or 25 year
5- Dou currently have insurance no or yes
If yes then ask these question also
Current coverage type?
Current insurance company name
Policy starts date? Dd/mm/year
Policy expiration date? dd/mm/year
6- Policy for
Kids, parent. Spouse, self or other
If they qualify – Great, Based on our initial screening, you appear to be eligible for a Life Insurance, is it ok for a representative from _________ give you a call at __________ to speak
CALL BACK CONSENT
“Mr. /Mrs. [Customer last name] the phone number you have provided is XXX-XXX-XXXX and the auto insurance companies need your express permission to contact you so they may give you the free quotes. They may be using emails, SMS, phone calls and prerecorded messages with automatic telephone system at any phone number you provided, even if the number is a wireless number or on any federal or state do-not-call list. OK.(Answer must be YES, if not, and then go to Courtesy Close.)
Ok thank you and have a wonderful day.
Thanks for your precious time, bye
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Recordings are necessary for every lead
Only accepted leads will get paid
Email address should be real no fake emails
Campaign : Leads generation
Payout : Dynamic
Payout term : Monthly
Script (Auto Insurance)
Good morning, this is _____________ from Auto care. How are you doing today?
Great, I must be talking to Mr. /Mrs. __________________
MR. ________ I’m just calling to let you know that the rate of auto insurance has dropped down up to 35% in your local area. And we are here to provide you no obligation quote on that. So it’s a no obligation call Mr.________. Is that ok with you? (Must yes)
Do you own a car, an Auto Mobile? (Yes)
Ok, that’s good. Well what kind of a car do you have right now? _________________, year of your car is _________ and model of your car is ______________
Yeah ok I got it. So your first name is ______________ and your last name is ____________
Do you own this car or is it leased?
What is the primary use of this vehicle? Pleasure, commute work or school, business or job?
Confirm me one thing please that are you also the owner of the house? (Yes or no)
Well that’s ok. So you drive _______________ (car name). Do you have insurance for that? (If yes) ok so your car is insured with company’s name ? Mr. ______ how long you are with that company for your car’s insurance? When did you start your insurance policy with (insurance company’s name) and when will your policy expire?
What kind of coverage you desire for your auto like Superior, standard, basic or state minimum?
How much collision and comprehensive deductible do you want for your car?
And how do you rate your credit rating excellent, good, fair or poor?
Could I please know the approximate daily mileage of your car please?
Ok. So you are residing in _____________________ (Customer address), right? And how long?
Your basic education? And your current profession?
And your education is ? and verify also telephone number ?
And your date of birth ?
Do you have any major violation or DUI charges in past three years?
If yes then what kind of violation and date of this?
Do you have any accident or claim in past three years?
Ok. Well this was like pretty much information which I was looking to verify.
In 24-48 hours, some of our agents will be calling you to provide you “No Obligation” quotes so like that call will be a “no obligation” call, ok?
Alright Mr._________, what’s the best time to give you a call? In morning, afternoon or evening?
Ok, I will make sure that our person call you back in the time told, ok?
CALL BACK CONSENT
“Mr. /Mrs. [Customer last name] the phone number you have provided is XXX-XXX-XXXX and the auto insurance companies need your express permission to contact you so they may give you the free quotes. They may be using emails, SMS, phone calls and prerecorded messages with automatic telephone system at any phone number you provided, even if the number is a wireless number or on any federal or state do-not-call list. OK.(Answer must be YES, if not, and then go to Courtesy Close.)
Ok thank you and have a wonderful day.
(must read word by word call back consent)
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Recordings are necessary for every leads
Customer age Should be between 18 to 70
Email address should be real no fake emails
Duplicate and Recycle leads will not accept
Payment will be for accepted leads only
Campaign : Leads generation
Payout : Dynamic
Payout term : Biweekly net 7
The home owner can get up to 3 free quotes. Do not do more than 3 quotes on the lead from.
Nationwide coverage for Roofing, Windows, Exterior Siding, Heating and Air Conditioning (HVAC) and Kitchen Remodeling.
All other trade areas may or may not sell. It really depends on State, Zip and Trade Area. The contractors buying leads changes from time to time.
Dial Hours: Mon-Fri :10:00 am to 10:00 pm
Sat, Sun :10:00 am to 4:00 pm
(all times Pacific)
Target Regions: USA
Target Caller Profile: Must talk only to Home Owner Only, nobody else.
Payout Dynamic
SPEAK SLOWLY AND CLEARLY AT ALL TIMES.
Hi this is (agents name) calling from Home Improvements & Remodeling Group. How are you today?
Your house has been selected to receive up to 3 Free Estimates for Home Improvement or repairs such as window replacement, siding, roofing, heating or air conditioning and kitchen remodeling and about anything else you need. Are you interested in receiving a FREE ESTIMATE from a local contractor for any home improvement services?
IF NO: If the consumer is not interested in receiving a free quote for these home improvement services, ask them if are sure because it’s a free, no obligation service.
IF YES (CONTINUE)
Great, we have a few simple questions, do I have your permission to continue?
(Answer must be YES)
Ok and do you own the house?
Must say yes- if the answer is no or renter, end the call. If they are child or living in home, but not the actual owner, state…” May I ask for permission to be connected with the owner so we can offer the free service?
Continue when you have the owner on the phone.
How soon are you planning to get your Home Improvements work done?
1- Ready Now (OK) (OK)
2- Up to 6 Months. 1 To 6 Months (OK) (7th month onwards is not ok, end call if over 6 months.)
Ok great, what home improvement areas are you interested in receiving a free quote ?
– You can offer up to 3 different areas for quotes like Roofing, kitchen remodeling and Windows replacement.
If the customer asks “How much will all this cost”, your response should be:
We are providing a free service of connecting you to local contractors who will provide you a free quote. So you can compare the services and make an informed decision. Any cost or special discounts you may ask the contractors. Since you can get multiple free quotes, you are assured to get the best deal.
Then go into the confirmation close:
So now I have you down for __________ and ____________ to receive free quotes. Local contractors will be contacting you with more information, is that ok? (Answer must be YES)
Did you have any other questions?
– Customer may ask….”So when will they be contacting me?”
– Answer: The contractors generally will try and contact you with 24-48 hours.
Go into closing:
“Mr/Mrs. [Customer last name] the phone number you have provided is …………… and contractors need your express permission to contact you so they may give you the free quotes. They may be using emails, SMS, phone calls and prerecorded messages with automatic telephone dialing system at any phone number you provided, even if the number is a wireless number or on any federal or state do-not-call list. Please reply “Yes” to provide your consent.”
(Answer must be YES, if no, then go to Courtesy Close.)
That is all…drop off the call.
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Important note :
Recordings are necessary , Date and time stamp should be mention in every recordings .
Notes for saving voice files to they are small file sizes.
You can download birate changer and install.
Birate changer hasthe option to compress the file from 256 to 64 etc
http://download.cnet.com/MP3-Bitrate-Changer/3000-2140_4-10950815.html
MP3 suggestions:
64 Kbps or below, mono (not stereo).
This is becoming very important, as I have found some call centers with files in the 110 MB
range! For one call…. I’m not sure why they are so large, but my guess is they are recording at a
very highly detailed (CD quality) range, something like 160Kpbs, 192 Kbps, or even 265Kbps.
Please make sure they know to record/encode 64 Kbps or below, mono (not stereo) for MP3 format.
